COTA launches its micro transit program in Grove City

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On July 15, the Central Ohio Transit Authority (COTA) launched COTA Plus, an on-demand micro transit that will provide first/last mile service in partnership with Grove City.

The mobility option will operate as a one-year pilot and will offer customers with point-to-point service at an affordable fare, and connect COTA riders to fixed route service for free.
COTA Plus is an on-demand, app-based rideshare service that can book multiple passengers heading in the same direction into a shared vehicle. Referred to in the industry as micro transit on-demand, COTA Plus operates either as a point-to-point rideshare service or as a connection to or from a COTA bus line. Operators are COTA employees, who receive training and are subject to background checks upon hiring.

“There is increased demand for greater mobility options across many of our central Ohio communities, including Grove City,” said Joanna Pinkerton, president/CEO of COTA. “COTA Plus was designed with input from multiple stakeholders, including the city and area businesses, who have identified mobility challenges as a barrier to employment, healthcare, and education. We are proud to pilot this innovative service under the unique COTA Plus brand, and to work with public and private entities in the future to solve mobility challenges.”

Customers can book trips on their smartphone through the COTA Plus app. If they download the app, they must register as a user. After booking a trip, a COTA Plus vehicle will arrive within 15 minutes to take them to their destination. The trip must begin and end within the defined zone in Grove City. Customers can also book COTA Plus trips by calling (614) 308-4400.

COTA Plus is a partnership between Grove City and COTA, with the option to expand service in the future, as needed.

“COTA and Grove City have a long history of working together and successfully addressing the ever-changing transportation needs of our growing community,” said Grove City Mayor Richard “Ike” Stage. “The COTA Plus program is an innovative and welcome pilot for our current mobility challenges, further illustrating the strength of our partnership.”

Grove City is an ideal location for this pilot project because of its expanding community.

The defined zone will connect fixed-route riders to the Southpark Industrial Park, the Mid-Ohio Foodbank and the new Mount Carmel Grove City Hospital.

“For many of our community members, lack of transportation is a major barrier to receiving essential medical care,” said Sean McKibben, president of Mount Carmel Grove City. “We are thankful for this new partnership with COTA and are excited to offer improved access to exceptional healthcare to the Grove City community.”

Customers who book a trip with COTA Plus will not pay additional fare if connecting to fixed-route service (COTA Lines 3 and 61). If a customer books a COTA Plus trip point-to-point without using COTA bus service, they will pay a $3 fare. All COTA Plus fare must be paid through the app. Cash will not be accept by the operator.

Additional information about COTA Plus, including service times and frequently asked questions can be found at COTA.com.

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