Columbus Metropolitan Library (CML) will return to curbside and walk-up services only starting Nov. 21. The move comes in response to the joint health advisory issued this week by the city of Columbus and Franklin County, advising residents to leave home only to go to work or school, or for essential needs.
Beginning Nov. 21, there will be no public entry into any CML buildings, however curbside pickup and walk-up services will still be available for customers, as will 24/7 exterior returns.
CML will continue to follow guidelines provided by local, county and state health officials and the Centers for Disease Control and Prevention. Digital library resources remain available 24/7 at columbuslibrary.org, including eBooks, eAudiobooks, magazines, movies and music, plus research and learning tools.
CML has many channels for customers to connect with staff, including:
- Live Chat: CML’s live chat feature is a convenient way to get help Monday through Thursday from 9 a.m.-7 p.m., Friday and Saturday from 9 a.m.-6 p.m. and Sunday from 1-5 p.m.
- Phone Lines: CML staff are available at 614-645-2275 to give customers the help they need Monday through Thursday from 9 a.m.-7 p.m., Friday and Saturday from 9 a.m.-6 p.m. and Sunday from 1-5 p.m.
- School Help: K-12 students, parents and teachers can connect with staff members for Online Homework Help.
- Reserve an Expert: Customers can book an online, one-on-one appointment to get the help they need.
The safety of customers and staff is a priority for the library. Follow CML on social media and check its website for updates. Additional changes in operation will be shared as this rapidly evolving public health situation continues to unfold.